Shipping & Returns

Welcome to Asian Spice Market online store.

Accepting orders and dispatching:

  • Product will be dispatched on the same day of order placed, and will be delivered on the next day  if order is placed before 3:00 P.M .
  •  Payment mode will be cash on delivery. Payment in Cash will be collected by delivery man (Takyubin Company,) at the time of delivery, if you fail to pay the amount in full, parcel can not be delivered (Once parcel has been dispatched, payment option can not be changed) .
  • Orders of 6000 yen or more will be delivered free of charge.
  • Telephone card amount will not be included for free delivery.
  • Dry items and frozen items orders should be made separately of 6000 yen each to enjoy free delivery.
  •  Some products may include special handling or shipping charges. (Customers will be contacted via phone or e-mail in such cases)
  •  (for customers in Sapporo, Hokkaido and Okinawa Ken ,a 1,200 Yen extra charge will be added as shipping charges as our cart does not calculate it automatically.(customers will be contacted before the dispatch is made and the charges can be negotiated depending on the volume of the order.)

SPICIAL SERVICES FOR  THE PEOPLE RESIDING NEAR YOKOHAMA AND KAWASAKI :

  • For the people living near yokohama and kawasaki areas, the minimum amount will be 3000 yen for free delivery.
  • Same day delivery service. (within hours)
  • Dry and frozen items delivery conditions do not apply.( Even a frozen item valuing 300 yen will be delivered with the dry items.)
  • If the customer is not satisfied with the particular delivered product regarding the quality or the quantity of the same, it can be replaced or the money can be returned even if the packet is opened.
  • Delivery can be made even in the late hours.(convinient for those who work for late hours)
  • Delivery services are everyday including sundays , national holidays.
  • No minimum price limit for the food delivery orders from our restaurant 36 SPICES combined with grocery items.

and much more...Please free to call us and we will assist you in every possible way we can.

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